Amish Pretzel Company

Privacy and Cookie Policy for Amish Pretzel Co./Live Large Distribution, Inc.

Introduction

By accessing or using our online services, websites, mobile applications, loyalty programs, stored value cards, or other online platforms ("Amish Pretzel Services"), you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

Information We Collect

We may collect two types of information

Personal Information: Identifiable information such as:

  • Name, address, phone number, email, username, and password.
  • Device ID, IP address, geolocation (with consent).
  • Financial and payment information.

Other Information: Non-identifiable data or data not directly related to individuals, including:

  • Browser and device details, demographic data.
  • Usage data from our services.
  • Aggregated site usage statistics.

Use of Information

We use the collected information for:

  • Processing orders and transactions.
  • Responding to inquiries and managing user accounts.
  • Personalized marketing and promotions.
  • Improving our services and business operations.

Disclosure of Information

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf.
  • Affiliates: Companies under common control with us for marketing or operational purposes.
  • Third Parties: For services you request (e.g., gifting).
  • Legal Reasons: Compliance with laws, court orders, or to protect our rights.
  • Corporate Events: Mergers, acquisitions, or bankruptcy proceedings.

How We Use and Share Other Information

Other Information is used for analytical purposes, and marketing, or may be disclosed without identifying you personally.

Managing Your Information

You can manage your account information through our website's account section.

Data Security

We implement safeguards to protect your information, but no method is entirely secure.

Cookies and Tracking Technologies

  • Cookies: Small files that store data on your device. We use them to enhance your experience.
  • Control: You can manage cookies through your browser settings, though this might limit functionality.
  • Interest-Based Advertising: We use cookies and similar technologies for targeted advertising. You can opt-out through various services.

Social Networking and Third-Party Sites

Our integration with social networks follows their privacy policies, not ours.

Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have such information, please contact us.

International Users

Our privacy practices are governed by U.S. law. By using our services, you consent to the transfer of your data to the U.S.

Changes to This Policy

We may update this Privacy Policy. Continued use of our services post-notification of changes constitutes acceptance of those changes.

Contact Us

For privacy concerns, please contact us at:

  • Phone:  (888) 833-4607 (9 AM to 3 PM EST)
  • Email:  info@livelargeinc.com

  • Mail: Amish Pretzel Co./Live Large Distribution, Inc., 2807 Marina Dr., Elkhart, IN 46514

This policy reflects our commitment to your privacy while using our services. Please review it periodically for any updates.

Shipping Policy for Amish Pretzel Company/Live Large Distribution, LLC 

Order Processing Time

Your order may take 3 to 5 business days to process for shipping after it has been placed online.

Shipping Carriers

We utilize USPS, FedEx, or UPS for all shipments.

Shipping Time

  • After shipment, delivery typically takes an additional 2 to 4 business days. 
  • Please be aware that shipping carriers might experience delays that are beyond our control.

Product Shipping Condition

  • Our products are frozen before shipping and will arrive at your door thawed.
  • They are safe to refreeze or can be heated and enjoyed immediately upon arrival.

Shipping Notification

You will receive an email with tracking details once your order has been shipped.

Shipping Area

Currently, we ship exclusively within the United States.

Payment Processing

Orders paid via PayPal will only be shipped once we receive payment confirmation from PayPal.

Product Freshness

Our artisanal soft Pretzels are pre-baked and shipped frozen, thawing during transit.

  • Once thawed, products remain fresh for up to 7 days if not frozen again. When kept frozen, they can last up to 18 months.
  • All salts, sugars, and sauces should be stored as per their packaging instructions; refrigerate sauces after opening.

Delivery Issues

If your package has not arrived within 7 days of the expected delivery date, please contact us for assistance.

  • If your order is marked as 'delivered' but you have not received it, wait 1 business day before contacting us. Sometimes, the final delivery notice is posted before you actually receive the package.

Lost or Damaged Shipments

For lost or damaged packages, please inform us, and we will work with you to resolve the issue.

Customer Service

Should you have any questions or encounter any issues with your shipment, please contact our customer service team for prompt assistance.

  • Phone:  (888) 833-4607 (9 AM to 3 PM EST)
  • Email:  info@livelargeinc.com

  • Mail: Amish Pretzel Co./Live Large Distribution, Inc., 2807 Marina Dr., Elkhart, IN 46514

This policy is subject to change. Please check our website for the latest version. By ordering from Amish Pretzel Company/Live Large Distribution, LLC, you agree to our shipping terms.

Refund Policy for Amish Pretzel Co./Live Large Distribution 

Customer Satisfaction

At Amish Pretzel Co./Live Large Distribution, we are dedicated to delivering the highest quality artisanal snacks. Should you find any reason to be unsatisfied with your purchase, please reach out to us:

  • Phone:  (888) 833-4607 (9 AM to 3 PM EST)
  • Email:  info@livelargeinc.com

Non-Returnable Policy

Due to the perishable nature of our products, we do not accept returns or exchanges.

Damage or Defect Handling

If your products arrive damaged, broken, or contaminated, we encourage you to contact us directly. We will not request the return of any food product but will work to resolve the issue to your satisfaction.

Refunds or replacements are considered for:

  • Damaged or defective items.
  • Orders that exceed 7 days in transit.

Refund Process

Approval of refunds or replacements will result in a credit to your original payment method within 10 days.

Incorrect Shipping Address

If an incorrect address is provided during checkout, unfortunately, due to the perishable nature, we cannot reroute shipments or issue refunds. Please double-check your address upon order confirmation.

Replacement Policy

For approved replacements due to our error or product defect, a replacements will be shipped at no additional cost.

Order Processing and Shipping

Orders take 1 to 3 business days to process and are then shipped through USPS, FedEx, or UPS, arriving within 2 to 4 additional days.

Product Care

Our pre-baked Pretzels ship frozen and thaw during transit.

  • They can be refrozen upon arrival or enjoyed immediately.
  • Products are good for 7 days when thawed and up to 18 months when kept frozen.
  • Store salts, sugars at room temperature, and refrigerate sauces post-opening.

Delivery Issues

If your package has not arrived within 7 days or is marked as delivered but not received, please contact us. Allow 1 business day for possible delayed delivery notifications.

Customer Service

For any issues with your order or to initiate a replacement, contact us via:

  • Phone:  (888) 833-4607 (9 AM to 3 PM EST)
  • Email:  info@livelargeinc.com

  • Mail: Amish Pretzel Co./Live Large Distribution, Inc., 2807 Marina Dr., Elkhart, IN 46514

This policy reflects our commitment to customer satisfaction while respecting the perishable nature of our goods. By purchasing from us, you agree to these terms. Please refer to our website for any updates to this policy.

Effective Date: 10/23/2024

Promotional Exclusions Policy for Amish Pretzel Co./Live Large Distribution

Introduction

Welcome to Amish Pretzel Co./Live Large Distribution! We offer various promotions and discounts to enhance your shopping experience. However, to ensure fairness and operational efficiency, specific exclusions apply to our promotional activities. This policy outlines what you need to know about these exclusions.

General Exclusions

  • Previous Purchases: Promotional offers cannot be applied retroactively to past purchases.
  • Gift Cards: Promotional discounts do not apply to the purchase of gift cards unless explicitly stated.
  • Sale Items: Items already on sale may not be eligible for additional promotional discounts.
  • Clearance Items: Clearance or final sale items are typically excluded from promotions unless otherwise noted.
  • Custom Orders: Custom-made or personalized products may not be eligible for promotional offers unless specified.

Specific Promotion Exclusions

  • Bundled Deals: Items included in bundle deals cannot be discounted further with other promotions.
  • Limited Edition Products: Special releases or limited edition items might be excluded from general promotional offers.
  • Pre-Orders: Products available for pre-order might not qualify for current promotions.

Event-Specific Exclusions

  • Holiday Sales: Special holiday promotions might have their own set of exclusions, which will be detailed during those events.
  • Seasonal Products: Products specific to certain seasons or times of the year might be excluded from non-seasonal promotions.

International Orders

  • Shipping Costs: Promotional discounts may not apply to international shipping fees unless explicitly included.
  • Customs and Duties: Any customs, import taxes, or duties are not covered by promotional offers.

Promotional Codes

  • Single Use: Promotional codes are generally for one-time use per customer unless specified otherwise.
  • Code-Specific Exclusions: Each promotional code might have unique exclusions, which will be communicated with the code or in the promotional material.

Return and Refund Policy

  • Non-Refundable Promotions: Discounts applied through promotions are typically not refundable if an item is returned. The refund amount will be prorated back to the original price paid.
  • Adjustments: If an item was purchased with a promotion that later ends or changes, the price will not be adjusted after the purchase.

Combination of Promotions

  • Stacking Discounts: Unless explicitly allowed, promotions cannot be combined. For example, you cannot use multiple discount codes in one transaction.
  • Loyalty Programs: Points or benefits from loyalty programs may not be combined with other promotions unless specified.

Compliance and Enforcement

  • Right to Refuse: We reserve the right to refuse or cancel any order due to suspected fraud or violating our promotional terms.
  • Changes: We may revise this policy at any time without notice, and your continued use of our services after the policy change constitutes acceptance of the new terms.

Contact Information

For any questions regarding promotional exclusions or if you believe an exclusion has been applied in error, please contact our customer service team:

  • Phone:  (888) 833-4607 (9 AM to 3 PM EST)
  • Email:  info@livelargeinc.com

  • Mail: Amish Pretzel Co./Live Large Distribution, Inc., 2807 Marina Dr., Elkhart, IN 46514

By participating in our promotions, you agree to adhere to this Promotional Exclusions Policy. We aim to provide the best value while maintaining a fair and enjoyable shopping environment for all customers.